Tag: customer experience

Your 5-Day Plan to Crush a Referrals Program

Filed in Marketing Ideas on March 3, 2017 by
Your 5-Day Plan to Crush a Referrals Program

It’s time to get personal with your customers. We don’t mean whispering sweet nothings into their ears. We mean getting them on board with a win-win customer referrals program. They get a referral reward (a deal, a cool gift) and you get the power of word-of-mouth marketing in return. A 2016 Nielsen poll revealed that, […]

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Great Customer Experience Starts with Your Culture

Filed in Customer Experience on May 20, 2016 by
Great Customer Experience Starts with Your Culture

Everyone wants to build a great customer experience but it isn’t easy. At PFL customer success is part of our DNA. Find out how building the right culture leads to the right experience.

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