The PFL website will define the minimum press ready file requirements (the "File Requirements"). You agree that the digital print files you provide to PFL will meet the File Requirements. If your files do not meet the File Requirements, at Our discretion, PFL will modify the files to meet the File Requirements or request new files from you. Each time you provide a file that does not meet the File Requirements and PFL must modify such file, PFL will charge an additional fee. Such fees will be specified in the Order Form.
You acknowledge the quality of the digital print files you provide PFL directly impacts the aesthetic quality of the final printed pieces. PFL is not responsible for digital file deficiencies that reduce the aesthetic quality of the final printed pieces. Such deficiencies may include, but are not limited to: low resolution images, absence of bleeds, and violation of safe zone.
You acknowledge that the prices in the Order Form(s) are discounted from Our public prices, and that the discounted pricing is dependent on automated use of the PFL Technology Solutions. Therefore, both Parties agree to use their best efforts to complete the PFL Technology Solutions integration in an expeditious manner. Orders placed outside of the PFL Technology Solutions, including but not limited to orders placed via phone, email, or website, may be subject to higher pricing than described in the Order Form(s). We will notify you of such higher pricing before processing orders made outside of the PFL Technology Solutions.
PFL guarantees the final product will be free of manufacturing defects. PFL is not responsible for customer errors or other damage outside of Our control.
This guarantee is limited to reprint of the original order quantity. PFL reserves the right to have you return the original order, at your cost, before reprinting.
PFL is not responsible for any damages or claims you incur as a result of receiving printed materials which are defective, incomplete, or received later than the estimated delivery date.
The products and services PFL provides can be used in many applications and environments. It is your responsibility to determine the suitability of the products and services in your particular application. PFL expressly disclaims all warranties, express or implied, with respect to the products or services provided, including warranties of merchantability and fitness for a particular purpose.
This guarantee does not cover fees for mailing service or postage. PFL is not liable for errors by FedEx, UPS, or the U.S. Postal Service, including loss, damage or delay.
We pride ourselves on our high system availability and award-winning customer service. In the event the PFL Technology Solutions service is disrupted, PFL will provide support to you within eight hours and appoint a problem resolution specialist to work with you on a solution and resubmission of any print jobs that were disrupted. This support will be offered at no additional charge.
Ninety percent of all orders will be produced and shipped within the timelines specified in the Agreement. If production and shipment times are not specified, orders will be shipped within four business days (orders must be received by 2 pm ET). In the event an order will not be produced and shipped within the specified timeline, you will be notified. All orders and data associated with orders are to be delivered via PPS, TMA and/or SwagIQ.
Both the Client and PFL have the right to terminate the Agreement prior to its expiration with written notice from one Party to the other if one or more of the following occur:
The term "Confidential Information" shall mean and include:
Confidential Information furnished by one Party to the other in connection with the Agreement will be kept in confidence by the other Party and its affiliates. Such confidence will be kept in accordance with its own policies for information of similar content, but in no less than a reasonable degree of care. Such policies will include, at a minimum, generally accepted industry standards requiring each Party to maintain the safety and security of Confidential Information. In addition, the receiving Party shall:
Any content provided by You is Your Confidential Information. PFL will not copy, distribute or otherwise use such content except to fulfill Your orders. During the term of the Agreement and for twelve months thereafter, PFL will not solicit or attempt to solicit any of your customers covered by the Agreement. Upon any expiration or termination of the Agreement or at an earlier request by the disclosing Party, the receiving Party will promptly destroy or return to the disclosing Party its Confidential Information.
With the exceptions of bills, invoices, shipping papers, product or service notifications and reports, all communications will be deemed to have been provided when made in writing and delivered as follows:
Attn: Andrew Field or Erin Ortega
100 PFL Way
Livingston, MT 59047