Direct mail is a highly effective, scalable tool integral to an intelligent customer experience strategy. With PFL you can enhance your digital experience and nurture clients with automated, data-driven, and personalized direct mail—all perfectly timed to critical moments in the customer journey. PFL integrates with your CRM or MAP making this process automated, personalized, and measurable.
PFL is the only solution that brings together technology, printing, storage, and fulfillment in-house to maintain the highest quality standards, capabilities, and visibility for our customers.
Customer Experience Teams can use the PFL platform to execute a variety of strategies, including:
Core Features & Benefits for Customer Experience
Reduce churn and leverage your data as an early-warning signal, prompting engagement with a customer who might be pulling away. Help new stakeholders in existing relationships feel the value of your brand. Celebrate and follow champions as they grow into more significant roles and expand into new departments.