Webinar Replay

Forrester-PFL Virtual Event: Direct Mail for the Digital Age

Watch out webinar, 'Direct Mail for the DIgital Age," to learn why personalized, targeted, and orchestrated direct mail experiences help marketers overcome digital fatigue and forge deep customer engagement.

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Direct Mail for the Digital Age - Forrester Report

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About the Virtual Event

This webinar is hosted by PFL CEO Nick Runyon; featuring Jennifer Bellin, CMO PFL; Kara Trapp, PFL VP Customer Experience; and guest speaker Laura Ramos, Forrester VP, Principal Analyst.

About the Study

To explore what marketers think about adding direct mail to their digital strategy, PFL commissioned a study by Forrester Consulting, titled, “Hybrid Experiences Bring Direct Mail into The Digital Age.” The study features finding from 158 B2B marketing decision-makers in North America.

During this virtual in-depth session, we will explore findings of the research study and discuss ways to put those findings into action in 2023. You will also learn why physical mail that’s personalized, targeted, and integrated with your martech stack will be even more important in 2023.


Presenting Speakers

Nick Runyon

Chief Executive Officer, PFL

Jennifer Bellin

Chief Marketing Officer, PFL

Laura Ramos

Vice President, Principal Analyst, Forrester

Kara Trapp

VP Customer Experience, PFL

Tech Line

About the Virtual Event

This webinar is hosted by PFL CEO Nick Runyon; featuring Jennifer Bellin, CMO PFL; Kara Trapp, PFL VP Customer Experience; and guest speaker Laura Ramos, Forrester VP, Principal Analyst.

About the Study

To explore what marketers think about adding direct mail to their digital strategy, PFL commissioned a study by Forrester Consulting, titled, “Hybrid Experiences Bring Direct Mail into The Digital Age.” The study features finding from 158 B2B marketing decision-makers in North America.

During this virtual in-depth session, we will explore findings of the research study and discuss ways to put those findings into action in 2023. You will also learn why physical mail that’s personalized, targeted, and integrated with your martech stack will be even more important in 2023.


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Key Findings

Digital fatigue drives marketers to increase spend on direct mail.

Strategies must evolve with the channel.

Personalization is a critical component of modern direct mail.

Direct Mail Drives Customer Engagement Across the Buyer Journey

This PFL-commissioned Forrester study, “Hybrid Experiences Bring Direct Mail into The Digital Age,” concluded that marketing leaders who adopt direct mail as part of an omnichannel strategy are more successful at building brand affinity and more a profitable business. Marketing, sales, and customer experience all benefit from this strategy.

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